Updated Articles

1. Support Operations

   Last Updated: 04/10/2024
   Help make your support more effective, and deliver better service to customers.

2. Navigating the Support Landscape

   Last Updated: 04/10/2024 in Support Operations
   What is the ‘Time-Spent’ Method?  The ‘Time-Spent’ Method for Support Operations is a way to map where the time support efforts are spent and then reduce friction, automate manual work, and add value methodically and systematically to scale effec...

3. Creating Customer Service Policies that Empower Reps

   Last Updated: 04/03/2024 in Support Operations
   Create policies and exception tiers that allow reps to take ownership of the customer experience.

4. Create a Valuable Live Chat Experience

   Last Updated: 04/03/2024 in Customer Communication
   How to make live chats more purposeful, and valuable for both customers, and you!

5. GUESTS Framework

   Last Updated: 02/19/2024 in Customer Communication
   A method for Customer Communication in Live Channels